Anna Sikorska, 32
Customer Care Manager , London
- When did you join McDonald’s?
- I joined in April 2006 as a Customer Care Assistant and was promoted to Customer Care Manager in January 2007.
- What does your role involve?
- The morning shift belongs to me, so it’s my responsibility to make sure everything’s in order in the customer areas before it starts to get busy. I have a checklist that I go through when I first come on duty. After that I’m there to serve the needs of the customer. I’m also part of the training squad that looks after new employees.
- What qualities do you need to be a Customer Care Assistant?
- You need to like people and be able to talk to lots of different types of people. You need to be polite and know how to work in a team. Sometimes it’s the little things, like making positive eye contact or having a big smile, that make all the difference to being able to do a job like this.
- What skills have you gained at McDonald’s?
- I have gained huge amounts of confidence. My English has improved enormously. And I know how to clean things properly!
- What’s the culture like in your restaurant?
- I love it here. I’m used to all the people and have lots of friends. I wouldn’t want to move to another restaurant.
- Does McDonald’s benefit your personal life?
- Working the morning shift is perfect for my lifestyle and circumstances as I’m a single mum and need to be at home in the afternoons to be with my daughter. Also, it’s never a problem if I want to change a shift on short notice. McDonald’s is a very understanding employer.
- Proudest moment?
- When I was told I had been made Hospitality Employee of the Quarter. It felt great to be recognised for my hard work. I received a trophy that I took home and some really good vouchers.
- Best bit?
- Coming into contact with customers, meeting lots of different characters and always having someone to talk to.